Terms and Conditions

Welcome to our website www.lorettacaponi.com (“Site”). These Terms of use govern the access and use of www.lorettacaponi.com. Access and use of the site, as well as the purchase of products on www.lorettacaponi.com, presuppose the reading, knowledge, and acceptance of these terms of use. This Site is managed and maintained by Loretta Caponi, with a registered office in Italy, FI260248, 21/12/1984.
If you need assistance visit the Customer Service area. You will find information about orders and shipments, refunds, and the return of products purchased on www.lorettacaponi.com, the registration form on the Site, suggestions, and other general information on the services provided. You can contact us by email at: firenze@lorettacaponi.it.
For any other legal information, consult the sections: Terms and conditions of sale, Return Policy, and Privacy Policy on lorettacaponi.com. The Manager may modify or simply update these Terms of Use, in whole or in part. Changes and updates to the Terms of Use will be notified to users in the footer of the lorettacaponi.com home page as soon as they are adopted and will be binding as soon as they are published on the Site in this section. We, therefore, ask you to regularly access this section to check the publication of the most recent and updated Terms of Use. If you do not agree, in whole or in part, with the lorettacaponi.com Terms of Use, please do not use our website.
Access to and use of lorettacaponi.com, including viewing the web pages, communicating with the Manager, and the ability to download product information and purchasing them on the website, are activities conducted by our users exclusively for personal uses unrelated to any commercial, entrepreneurial or professional activity. Remember that you will be the only one responsible for the use of lorettacaponi.com and its contents. The Manager cannot be held responsible for any use of the website and its contents by each of its users that do not comply with the laws in force, without prejudice to the Manager’s liability for willful misconduct and gross negligence.
In particular, you will be the one and only responsible for the communication of incorrect or false information and data relating to third parties, without these having given their consent, as well as in consideration of incorrect use of the same. Finally, since any material will be downloaded or otherwise obtained through the use of the service at the user’s choice and risk, any responsibility for any damage to computer systems or loss of data resulting from the download operations falls on the user and cannot be attributed to the Manager.
The Manager declines all responsibility for any damage resulting from inaccessibility to the services on the site or from any damage caused by viruses, damaged files, errors, omissions, service interruptions, deletion of contents, problems connected to the network, providers or telephone connections and/or telematics, to unauthorized access, to alteration of data, to the failure and/or faulty functioning of the user’s electronic equipment. The user is responsible for the custody and correct use of his personal information, including the credentials that allow access to the reserved services, as well as for any harmful consequence or prejudice that may arise against the Manager or third parties as a result of not correct use, loss, theft of such information


The contents of lorettacaponi.com, by way of example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos, and any other material, in any format, published on other e-commerce such as NET-A-PORTER.COM AND MATCHES FASHION.COM, including menus, web pages, graphics, colors, layouts, tools, fonts, and website design, diagrams, layouts, methods, processes, functions, and software that are part of lorettacaponi.com (collectively the “Contents”), are protected by copyright and any other intellectual property right of Loretta Caponi Srl – an Italian company with registered office at Loretta Caponi S.r.l, Via Delle Belle Donne 28/r, 50123 Firenze (fi) – Italy, PI: 01084950482 – and/or the Manager and the other rights holders. The reproduction, in whole or in part, in any form, of lorettacaponi.com and/or its Contents is prohibited, without the express written consent of Loretta Caponi S.r.l. and the Manager.
Loretta Caponi S.r.l. and/or the Manager has the exclusive right to authorize or prohibit the direct or indirect, temporary or permanent reproduction, in any way or form, in whole or in part, of lorettacaponi.com and its Contents.


Loretta Caponi S.r.l does not guarantee that the contents of the website are appropriate or lawful in other countries, outside of Italy. However, if such content is deemed unlawful or illegal in some of these countries, please avoid accessing our website and if you choose, in any case, to access it, we inform you that the use you decide to make of the services provided by lorettacaponi.com will be your sole and personal responsibility.
Loretta Caponi S.r.l has also taken every useful precaution to ensure its users that the Contents of www.lorettacaponi.com are accurate and do not contain incorrect or outdated information, concerning the date of their publication on the website and, as far as possible, even later. However, the Manager does not assume any responsibility towards users for the accuracy and completeness of the content published on lorettacaponi.com, without prejudice to its liability for willful misconduct and gross negligence and unless otherwise provided by law.


Loretta Caponi S.r.l has adopted its commercial policy; its mission is to sell products through its services and its website only to the “final consumer”, meaning by this term a natural person who acts, on lorettacaponi.com, for purposes unrelated to his commercial, entrepreneurial or professional activity. turning point. If you are not a final consumer, please do not use our services to purchase products on lorettacaponi.com. Loretta Caponi S.r.l. otherwise, it will have the right not to take into consideration purchase orders from subjects who are not final consumers and any other purchase order that does not comply with the Conditions of Sale and these Conditions of Use.


These Terms of Use are governed by Italian law, in particular by the legislative decree of 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.


The offer and sale of products on lorettacaponi.com are governed by these Conditions of Sale, together with the Conditions of Use, Return Policy and Privacy Policy) of the products on the Site (“www.lorettacaponi.com”). Please read the following conditions carefully before placing an order. You can request any information through our assistance services by contacting Customer Service. You will find information about orders and shipments, refunds, and the return of products purchased on lorettacaponi.com. Remember that you can always contact the Seller by e-mail at the following e-mail address: firenze@lorettacaponi.com.
For any other legal information, consult the sections: Terms of use, Return Policy, and Privacy Policy.


The contract is concluded when the order is confirmed electronically by the Seller.
The order form will be filed in our database for the period necessary to process the orders and in any case by the law.


On lorettacaponi.com only products bearing the “Loretta Caponi” brand are offered for sale.
The essential characteristics of the products are presented on lorettacaponi.com within each product sheet. However, the images and colors of the products offered for sale on lorettacaponi.com may not correspond to the real ones since each piece is handcrafted by master artisans.
Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form.
All products come with an identification tag attached to a disposable seal. We ask you not to remove the tag and the relative seal from the purchased products, of which they are an integral part.


The indicated price of all products does not include any relevant shipping fees, import duties, customs taxes, local sales taxes, and other applicable taxes and charges. Therefore you will be always entitled to cover such additional expenses that may arise during Custom clearance. 


In case of payment by credit/debit card, our payment system ensures secure transactions, since the information (card number, expiry date, etc.) goes directly to Stripe which, thanks to the DigiCert-certified system based on SSL 128-bit encryption protocol, guarantees secure online transactions. This financial information will not be used by LORETTA CAPONI S.r.l., except for the procedures relating to your purchase or to issue refunds in the event of returns by the exercise of your right of return or to report cases of fraud to the authorities.


As per delivery of his/her purchase, a customer can choose his/her residence or domicile, his/her working place, or any private address of someone of his/her choice whose residence or domicile is within the boundaries of the European Union and outside the European Union other than Black-listed countries.
Our products can be delivered to the address given by our customers only after the regular credit entry of payment concerning an order.
In case of, delivery, a parcel looks damaged; a customer should open it in the presence of the carrier to check the condition of its contents.
For security reasons, deliveries to P.O. boxes can’t be made and orders can’t be carried out. As regards any order made through the website, Loretta Caponi is not obliged to invoice a customer unless it is required by the customer himself/herself at the time of the transaction as per article 22 paragraph 1 number 1 D.P.R. 633/1972. No change in a receipt is possible after its issue.
Delivery charges are the receiver’s account and are highlighted in order forms. They may change according to forwarding details and the place of delivery. All products will be delivered by courier.


Orders will be carried out and products delivered from Monday to Friday (holidays and national holidays excepted). Loretta Caponi is not responsible for unexpected delays and,( acts of God excepted) products will be delivered within 30(thirty) days starting from the next day a customer has confirmed his/her order to Loretta Caponi.
When goods are delivered, a customer or one of his/her representatives must be present at the address written in the order form. Besides he/she must check:

  1. that the number of packages to be delivered corresponds to what is written in the carriage note;
  2. that packaging appears neither damaged nor wet but fully fits also in its closing wrapping.

Possible damages to packaging and/ or products or a missing number of packages or indications must be immediately notified by quoting relevant remarks onto the delivery receipt of the courier. Once signed the courier’s delivery receipt, without remarks, no claims about the external look of the package will be allowed.
In case Loretta Caponi is not able to deliver goods due to temporary unexpected unavailability of their products they will inform their customers in time, anyway not beyond 30 days by e-mail. The sum of money already paid by customers will be refunded as soon as possible, anyway not beyond 30 days from the receipt of purchase orders.


Loretta Caponi will send an e-mail of confirmation once the products are forwarded. To guarantee the safety of the delivery of products Loretta Caponi will save the number of each consignment.


www.lorettacaponi.com delivers its Products worldwide. All countries outside the EU are considered “International Delivery Destinations”. However there are restrictions on some Products for certain International Delivery Destinations, so please review the information on that page carefully before ordering Products.
If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.


For purchases on delivery in Italy shipping is free for orders over 500,00 (five hundred) Euros.
For purchases on delivery abroad the estimate of shipping costs is given after knowing the delivery address.
For purchases on delivery abroad shipping is free for orders over 1.800,00 (one thousand and eight hundred) Euros

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